Though we would like to think that this would never happen given the quality of our iAM Bands, if you do receive an iAM Band that is faulty we will replace it. Sorry!
OR, if you are sent an incorrect order we will replace the iAM Band received in error with the correct one. Sorry again.
To tell us about a faulty of incorrect order please drop us a line
giving as much detail as possible about the fault or error. Please do this within 30 days of the fault becoming apparent.
If we agree that there is a fault or incorrect order we will ask you to return the iAM Band. When you do please send it back to us, so far as possible, in its original condition along with its packaging.
You will receive a replacement iAM Band within 14 days [from the date we receive your returned iAM Band].
Where a return is agreed we will cover the costs of postage and packaging for the return of your iAM Band.